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British Council

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The British Council has developed a systematic approach and framework for evaluating and monitoring the implementation of equal opportunity and diversity programmes for its council's offices world-wide, including Singapore.

This evaluation model is based on five progressive levels and involves a comprehensive list of 55 questions at different levels:

Level 1

Embarking — there is basic evidence of equal opportunity and diversity performance.

Level 2

Progressing — there is adequate evidence of equal opportunity and diversity performance.

Level 3

Performing — there is strong evidence of equal opportunity and diversity performance.

Level 4

Mainstreaming — there is substantial evidence of equal opportunity and diversity performance.

Level 5

Leading — there is comprehensive evidence of equal opportunity and diversity performance.

Each question is scored (from 0 to 3 points) and documentary evidence demonstrating that actual practice is carried out is required. The annual assessment also involves neutral or external involvement in each of the countries where the council is located.

The model not only provides each office a benchmark to measure against other global offices, it is also a means of self-monitoring for individual offices and facilitates target-setting and identification of areas of improvements.

One example of the 55 questions (at level 3):

  Indicator List of evidence documents Explanatory Comments Points Allocated
3.5 Flexible work arrangements are available to different groups of staff Possible evidence that be provided: Memo and HR policies related to flexible work arrangements Names/Examples of staff who are on flexible work arrangements, like part-time work; positive feedback on arrangements; reduction in staff turnover or ability to recruit new staff because of the arrangements 0 1 2 3