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The Ritz-Carlton, Millenia Singapore


The Ritz-Carlton's Employee Promise is a commitment by the organisation to its employees based on the principles of fairness and merit.

Through the Employee Promise, The Ritz-Carlton guarantees a work environment where everyone regardless of race, age, gender, marital status and educational levels are treated equally and provided with equal opportunities for growth and development. This ensures that all Ladies and Gentlemen stay committed and engaged. All Ladies and Gentlemen are assured of a work environment where they have the right to be involved in the planning of the work that affects them.

At The Ritz-Carlton, all Ladies and Gentlemen carry the Credo Card at work. The hoyel's core values and principles, which are known as the Gold Standards, are captured in this card. This includes the hotel's Employee Promise and Service Values. It serves as a constant reminder for employees to incorporate these values and principles in their daily work.

During "Daily Line-ups" (i.e. daily briefings), these Gold Standards are discussed and each Lady or Gentleman is invited to give everyday examples of how they can practise and energise these values. This enables all Ladies and Gentlemen to internalise the company's values and principles.